“I love my home and its location and I feel grateful that this sort of option is available.”


Why choose Urban Choices?

With our history in social and affordable housing, Urban Choices' roots lie in helping all Australians find the right place for them. We're not your typical real estate agent. We are agents that understand the complexities of housing affordability in Australia and want to combat the challenges a large proportion of tenants face in the private rental market.

Am I eligible for NRAS through Urban Choices?

The first step is to refer to our Eligibility Check List. If you are eligible you will then need to complete the Application for Housing and send with all required supporting documents to our office for assessment.

Eligibility criteria

  • As a primary applicant, you must be 18 years or over.

  • Your income must be no more than the below maximum limits (including children):

One Adult

Two Adults

Three Adults

Four Adults

Sole Parent with 1 Child

Sole Parent with 2 Children

Sole Parent with 3 Children

Couple with 1 Child

Couple with 2 Children

Couple with 3 Children

Each Additional Child

$49,547.00 per annum

$68,501.00 per annum

$87,455.00 per annum

$106,409.00 per annum

$68,548.00 per annum

$84,983.00 per annum

$101,418.00 per annum

$84,936.00 per annum

$101,371.00 per annum

$117,806.00 per annum

$15,889.00 per annum

  • For all household members to supply 12 months consecutive payslips. If self-employed we require a current tax return statement or profit and loss statement.

  • 12 months of bank statements for all bank accounts held by the applicant

  • Proof of Identity - you will need to provide copies of one Primary ID and two secondary ID from the below.

Primary ID

Drivers licence

Passport (must be current)

Key pass

Birth Certificate (or extract)

Citizenship Documents

Secondary ID

Medicare card

Pension card

Centrelink concession card

Electoral Role Registration

Motor Vehicle Registration

Utility Rates

If you meet the above criteria and are have all of the supporting documentation, then you can apply for housing via our ‘Housing Application Form’.

Frequently asked questions

How do I pay my rent?

All rental payments are to be made electronically using Centrepay. Centrepay is a free bill paying service provided by Centrelink. Centrepay facility can be arranged for regular deductions from your Centrelink payment to pay for your bills and rent.

What if I can't pay my rent on time?

If you know your rent is due and you are not going to be able to pay it in time, please call or email your property manager immediately. If you have a good history of paying on time, your property manager and landlord will work with you to make arrangements to catch up on the missed payment. The most important thing is that you keep communicating with your property manager.

How often will you do inspections?

In accordance with the Residential Tenancies Act 1997 it is part of our service your Landlord to carry out regular inspections of the condition of the property. We will inspect your home 3 months after your lease begins and then each 6 months following. You will be notified of the inspection time by letter in the mail giving you at least 1 weeks’ notice. The purpose of the inspection is to ensure that you are caring for the property in a reasonable manner. If you are unable to be present, we will enter the premises using a spare key. It is your responsibility to ensure that the property is safe for entry by your property manager. Please be aware that your landlord is invited along to these inspections and may be in attendance on the day.

What do I do if I break or damage something at the property?

Please call or email your property manager immediately. We understand that accidents happen and will work with you to rectify the damage. We expect some fair wear and tear however it’s better that you notify us of damage caused instead of us noticing it at an inspection.

How do I end my tenancy?

You may find yourself in a situation where you want to end your tenancy agreement with Urban Choices Property. In accordance with the Residential Tenancies Act and your lease agreement special conditions, you are required to give us written notice of your intention to vacate, contact Urban Choices to make arrangement for a joint final inspection, return keys on the agreed date and time, and pay rent up until the last day of your stay in the property.

What do you do with my information?

All the information you give us will be handled in accordance with the Privacy and Data Protection Act 2014 and the Health Records Act 2001.

If you wish for someone not listed on the application to be able to contact us we will need your written consent to do so. This can include family members, support workers and advocates.