General Repairs

To ensure your property is well maintained and safe we ask that you let our office know of any maintenance that is required as soon as you become aware of it. Urban Choices Property require all requests for non-urgent repairs to be lodged in writing. This way we have the full details of your request which will help us understand and facilitate a prompt response from the Landlord. Non-Urgent repairs can take up to 14 days to be completed.

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Urgent & Emergency Repairs 

If urgent repairs are required, then you should take all reasonable steps to notify our office or your property manager as soon as possible. It is generally the landlord’s responsibility to arrange for urgent repairs to be conducted as soon as possible. Keep a record of the steps you took to report your repairs (e.g., a list of phone calls, emails, times and dates)

Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

• burst water service

• blocked or broken toilet system

• serious roof leak

• gas leak

• dangerous electrical fault

• flooding or serious flood damage

• serious storm or fire damage

• failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering

• failure or breakdown of the gas, electricity or water supply

• any fault or damage in the premises that makes the premises unsafe or insecure

• an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted

• a serious fault in a lift or staircase.

As a resident, you are required to make all reasonable attempts to contact with the landlord or agent as soon as possible. Failure to do so may result in yourself being responsible for any unforeseen costs involved.

It is important to understand that if it is not defined above then it may not be deemed as urgent and this may affect your claim for reimbursement.

It is important to understand that should you engage any of these trades people after hours and the work is not deemed to be an urgent repair, you may be liable to pay for these repairs.

More information about urgent repairs can be found in the ‘Renting a Home - a guide for tenants’ booklet issued by Consumer Affairs Victoria.

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Smoke Detectors

Urban Choices periodically performs testing on smoke alarms within every property to ensure compliance and your safety. We will issue you written notice well in advance to advise when this will occur, but generally occurs once every 12 months. This is a legal requirement and we will do our best to ensure that it is carried out in the most convenient way for you. If you are unable to be at the property for this to occur, we can use maintenance keys to gain entry to the property if you ask us to.

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