About Urban Choices
Urban Choices Property is a commercially operated, not-for-profit property management and real estate agency with high level expertise in property management, sales and NRAS compliance, backed by Housing Choices Australia - a leading, national, not-for-profit, property management and community housing enterprise with an asset base exceeding $647 million across Australia.
Urban Choices currently manages over 350 properties in and around Melbourne and has grown by 30% since commencing operations in April 2016. While Urban Choices is a not-for-profit organisation, our business services are designed to generate a profit - profit that is invested directly into social and affordable housing projects and related initiatives.
Offering competitive and ethical solutions for property investors, both Urban Choices and Housing Choices exist to provide a broad range of sustainable housing solutions to meet the housing needs of vulnerable Australians, particularly those on low incomes and those living with a disability. This allows our clients to have a direct positive social impact by appointing Urban Choices as their Property Manager.
Our Guiding Principles
All people affordably housed in neighbourhoods that support life opportunities.
To be a leading provider of high quality, professional, comprehensive real estate services that support the delivery of more affordable homes across Australia.
We put our customers first
Our customers are central to everything that we do. We listen and respond with open and honest communication and flexible approach.
We work together
We work collaboratively and in partnership to achieve our mission.
We trust and are trusted
We keep promises, are accountable and are transparent in our actions.
We learn and adapt
We aim to inform the policy environment, support our actions with evidence, encourage innovation and continually adapt to a changing environment.
“We’ve been a very loyal and happy customer with the services provided by Urban Choices. It feels absolutely fantastic because you’re supporting vulnerable Australians who would otherwise struggle to get into the private rental market.”
What our clients say
Area of Service
Currently operating in the greater Melbourne area with a view to expansion nationally, the Urban Choices’ property management team is based in the CBD; an ideal central location for managing properties in surrounding suburbs. Specialising in all aspects of property management, sales, and NRAS Compliance. Our experience in managing long-term, low income and affordable housing tenancies ensures transferring management of either your private rental or NRAS-registered property to us is a simple process, handled entirely by the Urban Choices team.
We are committed to establishing rewarding and lasting relationships with our clients and believe being in regular contact with you ensures we maximise your investment through sustainable and well managed tenancies.
We aim to be competitive in the private rental market with both our services and fees, and welcome the opportunity to discuss these with you in tailoring a management service that suits you and delivers results.
Urban Choices Property is founded on core values of customer service and it is vitally important to us that we continue to improve and listen to all our customers and clients. We want to know what we get right and also what we could do better or what we could start doing to improve our service. The best way to do this was via an independent survey which we conduct annually to all our Tenants and Landlords.
Our recent Tenant and Landlord survey showed a 26% increase in Tenant satisfaction from the previous year and Landlord satisfaction has risen from 78% to 83% - pleasing results in an initial transition year. These surveys give us insight into our service delivery and strategic direction.
Landlord Survey (Summary of Satisfaction)
Satisfaction with property management services
Satisfaction with communication
Satisfaction with property manager
Resident Survey (Summary of Satisfaction)
Satisfaction with property
Satisfaction with location
Satisfaction with maintenance
Satisfaction with customer service
Satisfaction that Urban Choices takes account of tenants' views